DIN is a leading IT system integrator specializing in delivering innovative technology
solutions to our clients. We empower organizations to optimize their IT infrastructure and enhance
operational efficiency. Join our dynamic team and play a key role in transforming businesses through
technology.

We are seeking an experienced IT Service Manager to oversee the delivery of IT
services and ensure alignment with our business objectives. The ideal candidate will be responsible
for managing service operations, optimizing service delivery processes, and leading a team of IT
professionals to provide exceptional support to our clients.

Key Responsibilities:

• Service Delivery Management:
  o Oversee the planning, execution, and optimization of IT service delivery processes.
  o Ensure all IT services meet quality standards and service level agreements (SLAs).
• Team Leadership:
  o Lead, mentor, and develop a team of IT professionals, fostering a culture of
  continuous improvement.
  o Manage resource allocation and performance assessments.
• Client Engagement:
  o Act as the primary point of contact for clients regarding IT services.
  o Build and maintain strong relationships with clients to understand their needs and
  expectations.
• Process Improvement:
  o Identify opportunities for process enhancements and implement best practices in
  service management.
  o Utilize ITIL or similar frameworks to optimize service delivery.
• Incident and Problem Management:
  o Oversee the incident management process to ensure timely resolution of issues.
  o Conduct root cause analysis and implement solutions to prevent recurrence.
• Reporting and Analysis:
  o Monitor service performance metrics and prepare regular reports for management and
  clients.
  o Use data-driven insights to improve service delivery and customer satisfaction.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.